Please Read Carefully

Shower People Ltd

Terms & Conditions

 

DEFINITION OF ORDER

Shower People Ltd (SPL) - Our definition of “a confirmed order” is when we are instructed either verbally or by the means of paying a deposit to obtain goods on behalf of our customers.  All goods supplied remain the property of SPL  until full payment has been received.  NB: all estimates we provide do not cover unforeseen issues such as water damage. Any further estimated costs agreed between yourself and SPL, will be discussed and confirmed in writing should this situation arise as soon as possible. 

1.1: CADS

CADS are provided with the estimate of works following a survey & are to offer an animated presentation to show how the Bathroom/Kitchen may look in line with the plan provided with added colours for visual effects & may not totally reflect the final article or colours as selected at deposit stage.

1.2: CANCELLATION OF ORDER

All orders once confirmed by means of verbal / written instruction or deposit paid, cannot be cancelled or changed unless agreed by SPL. In exceptional circumstances if cancellation is agreed, there will be a restocking fee of 25% of the value of the goods.

1.2: ABORTIVE CHARGES

Should a customer delay the fitters on the day of installation without prior access arrangements, SPL reserves the right to withdraw the fitters for the remainder of the day & may charge for business time wasted.

1.3: UNREASONABLE WORKING CONDITIONS

Should premises be unsuitable (e.g.unhygienic/H & S hazard etc.) any time during the installation timescale, SPL reserves the right to withdraw fitters until the situation has been rectified by the owner & on some occasions a charge may be raised for such delayed work. However, if the conditions are evident on the first day of installation, no work will commence, the owner will be informed & a percentage of the deposit may be retained.

1.4: UNFORSEEN CIRCUMSTANCES

SPL will always try to keep installations on track, but in some cases e.g.sickness, van breakdowns & supplier issues may incur some delay which could extend the timescale to complete an installation. Whilst this is rare, should your installation take longer than expected, SPL reserves the right to maintain the overall price as initially agreed. Discount requests will not be accepted as such issues may be out of our control. 

​

INSTALLATION & DATES

We endeavour to give an accurate provisional Installation date where possible however, on rare occasions, due to circumstances beyond our control e.g. illness, we may have to alter this date in accordance with such issues. As this is only a provisional date in the first instance, we do not accept this as a reason to cancel a confirmed order or seek or request any form of compensation.

2.1: MATERIALS

Home owners are requested to provide an area for the storing of fitters materials & tools e.g. garage, nearby spare room etc. to prevent slips, trips or hazardous situations for both the homeowner & fitters. Under no circumstances should fitters tools be used or moved by any other persons not associated with Shower People Contractors & fitters at any time.

2.2: CONTRACTORS

SPL fitters & sub-contractors are highly skilled fitters who are subject to strict training, vetting along with Health & Safety processes. Such persons are only allowed to work for us upon successful completion of these processes.

              2.3: TIMESCALE

                     All installation dates will be allocated an estimated finish date which we cannot guarantee will be the actual end date given. Should SPL require extra time to complete an installation, a reduction in cost will not be granted however, should additional work be required due to unforeseen repairs or customer  upgrade/s not originally accounted for prior to the commencement of installation, a price will be agreed in writing & the finish date will be extended as necessary. 

                  2.4: CLEANING

                  We will endeavour to leave the property tidy & as clean as possible without contaminating newly laid products e.g. silicone, which must be left 24 hours to allow to Set. On rare occasions the property will require an additional clean once the work is complete e.g. if applicable once the grouting has dried.        

             2.4.1: CARPETS & HARD FLOORING  

                  Protector covers will be laid by the fitter & should be left down until Installation is complete. NB: Please be careful as this protector can be slippery when wet & SPL will not be held responsible should any slips or trips occur whilst the protector is in place.

                2.5: THIRD PARTY GOODS 

                  For white goods or any other electrical appliances, please refer to the manufacturer's guarantee & activate within the timescales required. Please note: If any third  party, directly or indirectly intervenes with SPL workmanship your warranty may be deemed invalid. 

                  Under no circumstances will SPL fit goods not supplied by SPL as this may invalidate the 12 months guarantee. 

                2.5.1: Removal of goods prior to installation by the home owner or a third party will not instigate a discount from the overall price agreed at any time. Removal & Installation of the works is the responsibility of the fitter & SPL.

                2.6: PARKING

                  Parking must be available for fitter van/s either on a driveway or outside the home where vans can be easily accessible. Should parking be an issue please notify SPL ASAP of any nearby parking e.g. roadside close to property or third party premises so parking can be authorised prior to Installation commencement.

 

1. GUARANTEE POLICY         

                 We offer a comprehensive 12 month guarantee on all our installation & supplied products. Please ask for clarification on individual items for the period of the  guarantee if required. Some guarantees offered by the manufacturers do not cover labour however, if SPL have supplied & installed your bathroom or kitchen we cover labour for 12 months following the completion of installation only.

                3.1: EXCEPTIONS 

                 SPL has the right to invalidate your Contract/Guarantee for reasons including but not limited to 3.1.1 & 3.1.2 as detailed below:

                 3.1.1:SNAGGING 

                 Snagging issues raised will be addressed under the 12 month Guarantee Policy. Should final payment be withheld for snagging issues when the installation is complete & the fitter has been assigned to a new job, this action may be deemed as a breach of Contract & the 12 month guarantee may be withdrawn.

                 3.1.2:FINAL PAYMENT

                 Failure to pay the final payment in full within 24 hours of completed installation work without the agreement of SPL.

                 3.2:HEALTH & SAFETY 

                 During Installation fitters must be allowed to work without distractions, allowing a sufficient working space/environment to ensure both home owners & fitters are safe From potential hazards causing delays. Fitters should be allowed to complete their allocated work on time & in an orderly manner. Should additional time be required to complete installations on time as a result of such distractions, this may incur extra charges to the homeowner. This also includes tampering with works while

                 Installation is still taking place. All products remain the property of SPL until the full & final payment has been received.

                 3.3: TOILET SEAT POLICY

                 Toilet Seats are NOT included in our 12 Month Guarantee.They are a consumable item so once installed is the responsibility of you, the proud owner, to look after. The toilet cover should not be sat or stood on as its purpose is to prevent splashes while flushing so should the seat become damaged or broken, it is your responsibility to organise, at your own cost, a replacement. 

                 3.4: TERMS & CONDITIONS

                  SPL reserves the right to update/amend the company Terms & Conditions at any time in accordance with business requirements. It is the responsibility of the customer to check for updates & changes via the website or by calling or emailing SPL on 0113 345300/ info@showerpeople.co.uk.

UNWANTED GOODS

              Due to the large variety of products within our showroom, we are unable to offer a refund or exchange on unwanted products unless products are stocked by SPL. We do work with our suppliers & where they offer a return policy with a restocking charge, we will offer a refund with their restocking charge applied. If you are unsure whether 

               the products you are ordering fall into products that can be returned or exchanged please ask at the time of ordering. 

              4.1: PRODUCTS NON REFUNDABLE

• Walk-in baths are made specifically to order & the baths cannot be returned, therefore upfront payments are non refundable.

• Tiles - left over part or full boxes are non refundable

• SPC Flooring 

• Wall Planeline

 

PLANNING & ADVICE 

                Whilst SPL are happy to give their expertise & advice in helping customers plan their bathrooms & kitchens, we take no responsibility for products that are deemed to be the wrong size for the bathroom or kitchen in terms of space. This includes door opening distances, spaces between products, spaces from products to walls & not limited to the mentioned before. We feel that all spaces are a customer choice & vary in opinion from customer to customer & there is no exact science in the bathroom & kitchen planning industry to what spaces there should be.

                5.1: TILE POLICY

                Paneling over tiles is standard practice so tiles will not be removed unless agreed in writing prior to commencement of works. An additional fee will be applied to remove the tiles.

            

WATER PRESSURE 

                Whilst SPL will give advice on which products will suit the customers hot water system, we will only guarantee that it will work to a minimum specification. We cannot guarantee that it will work to the customers’ expectations. Should any boiler or gas issues arise, SPL will not be held accountable as these types of faults are not covered under SPL warranty. A boiler certified Contractor should be consulted under such circumstances.

​

UNFORSEEN CHARGES (Dropped Tray) 

          7.1: During the installation of a ‘dropped tray’ it is not always evident at survey stage which way the joists may run & at what depth they are until the area is exposed. To Rectifying or adjusting the joists in any way to accommodate the dropping of a tray will incur extra costs to you, subject to materials & Contractor time allowance. In such cases the tray will not be dropped unless the extra charges are agreed in writing.

                7.2: EXCLUSIONS - Non related work 

              SPL have the right to charge for pre & post maintenance issues when such issues may appear to be a snag yet in some instances are not a direct result of SPL  Installation e.g. existing/old pipework/leaks/boiler upgrades after Installation completed now effecting the water pressure etc. where such issues are identified as outside of the area of itemised work & therefore are not valid under the 12 month warranty agreement.  

                                   

OUT OF HOURS EMERGENCY

                SPL do not offer an emergency call out service, however should an emergency occur out of hours, please turn off the stop tap in the first instance & advise SPL either via phone on 0113 3450300 & leave a message or via whatsapp on 07391 946986.SPL office will contact you on the next working day (Mon - Fri 8.30am - 4pm) to arrange  for a fitter to call. You can instruct an emergency plumber but SPL will not be liable for payment in such instances.

 

PAYMENTS PROCESS                    

All orders will be discussed, a payment schedule will be then agreed upon confirmation of order (or in rare cases & otherwise agreed by Shower People Ltd in writing) as follows:

8.1: STANDARD PAYMENT OPTION

• 50% deposit taken to confirm the booking.

• Progress payment due upon the first day of installation. 

• If applicable, mid term progress payment date TBC with invoice.

• The final payment must be made within 24 hours of the date of completion. All payments must be made on time (refer to Section 3). 

8.2: FINANCE PACKAGE OPTION (Subject to online application in the Showroom)

• 35% deposit taken to confirm the booking once application has been completed on line & authorised by the lending company.

• Once Installation is complete - Customer to sign the finance authorisation form with SPL Contracts Manager on site following completion of work who will obtain photos of the installation.

• SPL will submit the signed Approval form to the Lending Company 

• The lending company will send the O/S amount to SPL 

• SPL will forward a completed Invoice to the Customer once the balance is received from the lending company.